If Canva isn’t loading for you today and you’re seeing a “500 Internal Server Error – Cloudflare”, you’re not alone. Many users are facing the same problem, and the issue isn’t coming from your device or your internet connection. It’s happening on the server side, which means Canva’s web app is having trouble responding to requests.
Here’s the simple version of what’s going on.
What the Error Means
A 500 Internal Server Error is a general message that something went wrong on the website’s servers. When Cloudflare appears in the error, it usually means the server Canva is using didn’t respond properly or crashed while processing the request.
So even if your internet is perfect, the website may fail to load.
Why Canva Isn’t Working Right Now
Canva relies on Cloudflare to manage traffic and keep the site running smoothly. On December 5, 2025, Cloudflare confirmed they are performing scheduled maintenance at their ORD (Chicago) datacenter between 07:00 and 11:00 UTC.
During this time, Cloudflare may:
- Re-route traffic to other locations
- Temporarily shut down some network interfaces
- Experience slower response times
This can cause:
- Slow Canva loading
- Canva not responding
- “500 Internal Server Error” messages
- Trouble opening or saving designs
If you are in or near the affected region, you may see these issues more often.
What Cloudflare Said
Cloudflare’s official update says:
- Maintenance is in progress
- Services in the Chicago datacenter may temporarily stop
- Users may notice increased latency or failed requests
- Traffic may be shifted to other locations
This is normal during maintenance windows and should be temporary.
Is Canva Down?
Not fully. But parts of Canva may not load, especially features that rely on servers routed through Cloudflare’s affected datacenter.
Some people can still use Canva, but others are hitting errors depending on region and traffic load.
What You Can Do Right Now
There’s nothing you need to fix on your end. Instead, try:
- Refreshing the page
- Using Canva in Incognito mode
- Switching to mobile data or another network
- Waiting a few minutes and trying again
Since the problem is server-side, the real fix will come once maintenance ends.
When Will It Be Normal Again?
Cloudflare says the maintenance window ends at 11:00 UTC on December 5, 2025.
After this, Canva should start responding normally again.
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